How do you generate an inbound reply email using ATF?

[Raphael Dizon1]

Hi,

I want to know how do you send an inbound reply email in ATF? How do I get the watermark so that I can put it in the body of the reply email?

My objective is to reply an email from servicenow so that I can approve a request via inbound reply email.

Thanks,

Raph

[Ankur Bawiskar]

Hi,

Possibly ATF requires to check for email address present in email field only and not any other custom field.

Regards
Ankur

[Raphael Dizon1]

Thanks Ankur for your input!

[Ankur Bawiskar]

@Raphael Dizon 

Thanks for marking my response as helpful.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur

[chetanka]

Hi 

Raphael / Ankur,

I am trying to create a case using inbound email through ATF, please let me know the steps.

I tried generate inbound email step but only test got passed but no case got created in case table.

Please help out with the steps.

Regards,

Chetan

[Ankur Bawiskar]

@chetanka 

I have replied to your other question.