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How to clear a value ready to be picked again on CI?

Hi there,  I have a requirement where I have a number of checkboxes on a CI. If a user picks cornbread, it automatically selects onion, lettuce etc, and each different bread has a specific sandwich combination.  I have been able to set these values. ...

gunishi by Tera Guru
  • 371 Views
  • 7 replies
  • 0 helpfuls

Change Banner Fram in Dark theme

Hi,Whenever I enable the dark theme, the banner frame & Filter Navigator change to purple color(Polaris theme), is there any way in which I can configure the banner frame and filter navigator when I enable the dark theme for my instance to a differen...

Akshay Sood by Tera Contributor
  • 379 Views
  • 3 replies
  • 0 helpfuls

Resolved! QR Code for generating an incident with asset info

Hello all, Goal:  User scans QR code on their PC/printer.  Incident creation form opens on their mobile device (after signing in) with the PC/printer asset info filled in already.Restrictions:  Mobile app cannot be used.  Users have no roles.  Asset ...

Eric148 by Tera Guru
  • 4034 Views
  • 9 replies
  • 2 helpfuls

ServiceNow Integration with MS Teams

@Akshay Jain3Hi, I have recorded the entire session which was demonstrated to various customers for this integration. Feel free to reach out. Thanks,AKSHAY   >>>>  Yes, please let me know where and when can we connect. I suggest saturday and sunday i...

Resolved! Disable multifactor authentication for test user accounts

We have a venxxxxx instance that we wish to use for the purpose of testing our Scoped Store application.The instance has 2FA enabled by default.We want Admins only to have to use 2FA.We would like to disable the requirement for 2FA for our test user ...

Catalog Client Script g_form issues in Portal

Long post, and related to my previous unanswered question here:https://www.servicenow.com/community/developer-forum/g-form-getuniquevalue-returns-wrong-value-for-catalog-client/td-p/2448325 I have a requirement to manage a RITM’s variables (Read only...

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Chris Hatch by Tera Contributor
  • 1807 Views
  • 2 replies
  • 0 helpfuls

Resolved! Make a field mandatory on RITM but not on the form

Hello all, I have a requirement where I need a field that is visible on the RITM but not on the form. The use case is that the technician working on the ticket will make the desired input and will close the ticket. I managed to bring the field on the...

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RohanDS by Tera Contributor
  • 693 Views
  • 2 replies
  • 2 helpfuls

Email to case

Hi All, i Need a case to be created in the case table when i send an email to servicenow , once user sends an email example email zxy@example.comthe case should be created in servicenow.how can i test in PDI instance i have enabled the email properti...