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API Getting authenticated in postman but not in servicenow

Hi , We are doing an outbound integration, for that we have created a post rest message and we are getting RESPONSE : "{"error":{"code":"AuthorizationFailed","message":"The authentication credentials are not valid."}}" ERROR Message : Method failed: ...

subin ps1 by Tera Contributor
  • 1505 Views
  • 2 replies
  • 0 helpfuls

SLA is not showing in HR agent workspace.

Hi All, SLA is running in when I check in HR case backend view but I when I see in HR agent workspace, its not showing up. Please see the screenshot for your reference (it always shows as 0s remaining) Kindly provide any solution. 

Suzy by Tera Contributor
  • 677 Views
  • 1 replies
  • 0 helpfuls

Resolved! How can I capture comment made in ritm using email script?

Hello,We have a notification that triggers on the sysapproval_approver table. If a comment is added to the RITM record, we would like to capture it in the notification. We have tried the following code, but it did not work. Can someone please help? T...

Erica2 by Tera Contributor
  • 1344 Views
  • 10 replies
  • 4 helpfuls

Resolved! Static HTML Content Block Added- Users See Broken Links

I created a few static HTML content blocks to hold images for headers. This looks perfect when I look at it, but when an ITIL user tries, they get broken image links for the content blocks. Do we really need to add ACL rules so people can see images ...

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jlaps by Kilo Sage
  • 1954 Views
  • 4 replies
  • 2 helpfuls

UI Page - Form button not working

Hello,  There is a dialog box that pops up when there is an error that is wrong. The buttons are Submit (As Is) and Submit and use the recommended thing. the form is not processing when the button is submitted. How would I go about fixing this issue....

ITSM Ui Policy hide filed based on onload

Hi All, I have two fields  1. required , 2. include . with scripting i am assigning the data inside the those two fields  based on conditions . if condition 1 matches then field "required "  will  be auto populate some date  with script . if conditio...

sushma9 by Tera Contributor
  • 1040 Views
  • 12 replies
  • 0 helpfuls

Resolved! DataSource not created, data not loaded

I created a data source and attached excel . When I click on test 20 records , it failed with the following error. DataSource not created, data not loaded. confirmed type of file.  

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Kumar38 by Kilo Sage
  • 1790 Views
  • 3 replies
  • 1 helpfuls

Life Cycle Events in HRSD

We have multiple flows in ServiceNow ITSM but in ServiceNow HRSD, we have life cycle events. That is kind of flow which enables you to automate the fulfillment process for HR cases for example (New hire onboarding process). Life cycle events having d...

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OAuth Access or Refresh tokens are not available. Verify the OAuth configuration and click the 'Get OAuth Token' link below to request a new token.

While integrating Office 365 into Service Now we are getting  error "OAuth Access or Refresh tokens are not available. Verify the OAuth configuration and click the 'Get OAuth Token' link below to request a new token" could you please help how to reso...

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Gouthami_T by Kilo Contributor
  • 12802 Views
  • 10 replies
  • 2 helpfuls

acl to restrict delete access

i have a requirement to remove delete capability for employee_admin and employee _manager roles on employee form . I have to achive this requirement ony with ACL process, could you please help me with this... 

VSN by Tera Expert
  • 1751 Views
  • 12 replies
  • 0 helpfuls