Hello, I've been banging my head against a wall for quite a while now trying to figure out what I assumed would be a relatively simple thing. I'm working on the sc_request form, and am trying to use a client script to make a field message show when a...
Hi Community , var a = true;if (a == "true") {gs.info("inside if");} else {gs.info("inside else");} Need to know why its output is coming as - inside else Can someone explain it to me in simple words ? Thanks in Advance
Hi,@everyone I am posted a concern which is related to Attachment File/image, actually currently i am working on ms teams integration with servicenow virtual agent, so i done all the things successfully but I face a challenge here, when end user uses...
Hello, I am having an issue with a create ACL. It is partially working, it works on the work order task table but not the SM_part_requirement table from the Work Order. I click on part requirements>New from the work order and it allows the user wi...
Hello ServiceNow Community,I'm working on a business rule intended to transfer information from a standard CALL ticket, which is what our HelpDesk uses to field all first-contact interactions to another custom task table. However, I'm encountering c...
How does Configuration Item field gets updated in ALM Hardware Form? How can we update Configuration Item field in ALM Hardware Form?
Hello, I would like to ask why the select boxes don't show when I select the checkboxes. I don't know if this is possible in catalog client script. Any suggestion is appreciated. Thank you. Here's my script: function onChange(control, oldValue, newVa...
I have a variable that brings from sys_choice table couple of a choices by refence qualifier.this works fine and bring also the only ones in English,the problem is when an user with different language is trying to view the choices it wont work.even i...
Hi All, Good Day. I have the requirement to read all the knowledge articles from the instance by using the service account (web services only) and the account as ITIL & Knowledge roles. So i gone through the servicenow documentation and used the know...
Hi,I am creating a new workspace there I had a data visualisation type is donut if I clicked on donut I should get list view of record of clicked portion How can I achieve this?If I am clicking the blue portion of pie i should get records in list vie...
How to configure 'Overview' Tab in Service Operation Workspace in Tokyo? The goal is to see this in Service Operation Workspace under Overview Tab
Hi All, Today I would be covering how we can use parallel flows and what is the right use case of it. Run actions and subflows in separate paths within an isolated flow logic block.With this flow logic, you can run actions and subflows in separate pa...
Hi All, Today I am covering a use case wherein I will cover how to utilize the Do-While logic in Flows. Live Example: Send a daily email until an incident is resolved.In this example, the flow sends a daily email about the incident, until the inciden...
Hi all We're using Customer Service to interact with our customers. Most of you customers communicate by mail with out customer service agents and don't use the portal.When a new comment is added by our agent, a notification is sent to the customer w...
Hi All , In The Change Form in Schedule Planned start date and End Date should Editable for particular XYZ Group for entire change cycle they can able edit . Notes - I Think i need to write OnChange Cilent Script - I need to Get Current Logged in u...
