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error in comparing two dates

hello all my code doesn't seem to work any help?var currentTime = new GlideDateTime(); var closedtime = new GlideDateTime(current.close_at); var result = gs.dateDiff(closedtime, currentTime, true); if ((current.state == '3' || current.state == '4' ||...

yoli1 by Tera Contributor
  • 664 Views
  • 7 replies
  • 0 helpfuls

Time zone Question

Hi, I am configuring an SLA, the client is in Europe and the company is in the UK that will take the incident and troubleshoot etc. How would this work at the moment the SLA is based on Callers time zone, do I have to update the SLA to match Europe t...

emrn_2007 by Tera Contributor
  • 499 Views
  • 2 replies
  • 0 helpfuls

Awaiting Acknowledge state

Hi All, When the incident moved Awaiting Acknowledge to Inprogress but in the state drop down list showing Awaiting Acknowledge.below is the state flow: How to hide Awaiting Acknowledge when incident moved to Inprogress NewAwaiting AcknowledgeInprogr...

ashok17 by Tera Contributor
  • 1241 Views
  • 11 replies
  • 0 helpfuls

Resolved! Display records on custom table in UI page

I need to show the list of users based on the city entered , on a custom table which i created on ui page. i have city field which is of text field and a button. below that i do have table Note :- I doesnt want to use <iframe> HTML:- <input type="tex...

Prem13 by Tera Contributor
  • 4725 Views
  • 8 replies
  • 1 helpfuls

Hide Incident Variable Editor

Hi All, How to Hide Variable section( Incident Variable  Editor) on incident form. Please suggest if any one have idea for this requirement. 

ashok17 by Tera Contributor
  • 1762 Views
  • 6 replies
  • 0 helpfuls

Complex database view

I have for 4 tables in ServiceNowcert_auditcert_audit_resultu_worklog (Custom table)u_m2m_worklogs_configuration (M2M table from cmdb_ci to u_worklog)In SQL I would have created bellow kind of a query as a view to be used by users SELECT car.configur...

How to attach .ics file in notification

Hi all,There is one notification triggering to the assignment group after submitting the catalog item.Within that notification we need to attach a .ics file that will leave a placeholder into group people agenda.Could you suggest how to achieve this?