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Resolved! MID server configuration

The MID server:“In which part of the client’s organization should the MID Server be installed?”“What is the most effective method to configure the MID Server for fetching data and transmitting it to the ServiceNow instance?”

Update set preview error

Hi,Encountered following error while previewing the update set. Can anyone please help me on this, why we receive the error.Error: This update cannot be previewed for unknown reason.Action available:  Skip remote update Thanks in Advance.

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user_lm by Tera Contributor
  • 1157 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to place button on bottom of form and not up top?

We have a form that we want to keep major record functionality buttons up top of the form (and below) but for buttons that have a "process" flavour that only applies to very limited roles we would like to only show the button UNDER the form - is it p...

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Roger11 by Giga Guru
  • 2561 Views
  • 14 replies
  • 1 helpfuls

Resolved! Activity triggering in HRSD lifecycle event

HI, Is there a way I can set triggers for an activity in an activity set? I want the activity to trigger only if another activity in the same activity set gets completed. For example, the Issue Contract activity should only trigger of the Sign NDA Ta...

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harry_paul by Tera Contributor
  • 1905 Views
  • 4 replies
  • 2 helpfuls

service now integration with ignio

Hi All,Could you please share guidelines on the procedure of integrating external system called ignio with serivce now system.INC => Bidierctional Please provide steps  Thanks

nameisnani by Mega Sage
  • 614 Views
  • 1 replies
  • 0 helpfuls

Resolved! Passing Record Producer Variable to Script Include

I have 2 variables on a record producer. One is "account", the other is "contract".Both are reference fields, customer_account & ast_contract. Once the account is selected, I only want contracts related to that specific account to be shown on the con...

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JJG_SNOW by Mega Guru
  • 1591 Views
  • 3 replies
  • 1 helpfuls

AUTHENTICATION WITH THIRD PARTY chatbot

Hi Can anyone suggest how to do authentication in header-footer (server script) with third party chatbot kindly share any sample script to do authentication  RegardsShabbir

Shabbir1 by Tera Contributor
  • 475 Views
  • 2 replies
  • 0 helpfuls

Should we extend the sys_attachment table ?

Hello,I want to create a new table and incorporate certain columns from the sys_attachment table. However, I am unsure whether it is considered a best practice to extend the sys_attachment table. Are there any potential impacts or drawbacks associate...

How to restrict the knowledge articles in the Portal Search?

I need prevent an article from surfacing in search. Is there any OOTB option available . For Record Producer OOTB no search field is there which we marked as true will not show articles in the search. Do we have OOTB something similar to this where w...

Shivam32 by Tera Contributor
  • 2457 Views
  • 3 replies
  • 0 helpfuls

Resolved! Request Business Rule Pre Insert Script

Hello so we have an email that is being sent to the user(s) in the requested_for and opened_by field on a request when its inserted into the sc_request table. The default behavior appears to be, when a user submits a catalog item the value for both v...

awibb by Tera Contributor
  • 1026 Views
  • 1 replies
  • 0 helpfuls