How do you get rid of the live feed on the search page?
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10-24-2023 01:44 PM
Hello everyone,
Can someone help me get rid of the Live Feed when you search on Servicenow?
We are currently using Utah.
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11-04-2024 01:19 AM
Hi Prashant,
Thank you for your response. Unfortunately, clearing the cache didn’t resolve the issue. However, thanks to Now Support, I found the solution.
Navigating to System Definition -> Search Groups takes us to the ts_group table. When you click on the “Live Feed” record, you can access the “live_message” record in the Related List, but this still takes you to the ts_table. Disabling both of these records didn’t have any effect.
The record to disable is actually stored in the sys_search_source table and is called “Live Feed - Live Feed Messages” (screenshot attached). Once I disabled this record, everything worked perfectly.
I hope this will help !
Pablo