How do you get rid of the live feed on the search page?

yjeon92
Tera Contributor

Hello everyone,

 

Can someone help me get rid of the Live Feed when you search on Servicenow?

yjeon92_0-1698180240630.png

We are currently using Utah.

 

5 REPLIES 5

Hi Prashant,

 

Thank you for your response. Unfortunately, clearing the cache didn’t resolve the issue. However, thanks to Now Support, I found the solution.

 

Navigating to System Definition -> Search Groups takes us to the ts_group table. When you click on the “Live Feed” record, you can access the “live_message” record in the Related List, but this still takes you to the ts_table. Disabling both of these records didn’t have any effect.

 

The record to disable is actually stored in the sys_search_source table and is called “Live Feed - Live Feed Messages” (screenshot attached). Once I disabled this record, everything worked perfectly.

I hope this will help !

Pablo