How do you make work notes mandatory when a state changes?

[KB30]

I tried to create a UI policy but there is not action for when a state changes. I want to make work notes mandatory when the states changes from on hold to work in progress

[KB30]

How do I add to a UI action I created? I have a UI action button that changes the state to In progress. Script is below.

current.incident_state = 2;
current.update();
action.setRedirectURL(current);

[Aishwaryaaa_]

@KB30 You Can do this with the help of onChange() Client script.

Please refer my snapshot provided above.

Here is a Code:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue === '' || g_form.isNewRecord())

        return;

    else if (newValue == oldValue)

        g_form.setMandatory("work_notes", false);

    else if(oldValue != newValue )

        g_form.setMandatory("work_notes", true);

}

If it is helpful please mark it as a helpful.

[KB30]

@Aishwaryaaa_ is this possible via a UI action? The client script still calls for hte user to change it but the state is updated via a UI action button I created.

[Aishwaryaaa_]

@KB30 , you can call the client script in the UI Action.

[KB30]

@Aishwaryaaa_ How can I call it? Here is my sample script

function onLoad() {

if (oldValue == 3 && newValue == 2) {

g_form.setMandatory('work_notes', true);

} else {

g_form.setMandatory('work_notes', false);

}

   //Type appropriate comment here, and begin script below

}

// You can call this in UI Actions

// Only works in global scope (does not work in scoped apps)

// Will only work for UI Action of the same table

function yourFunctionHere() {

// Code here

}