How do you set the current user to the "Assigned To" field using Assignment rules?

[warren_chan]

I'm using an Assignment rule to populate the "Assignment group" field, and thought I could set the "Assigned to" field to be the current user while I'm at it. I thought this would be a simple statement, like:

current.assigned_to = gs.getUser();

but this doesn't seem to be working. I can get this working with a business rule (user as Dynamic Default of "Me"), but would prefer to use an Assignment rule instead. Any ideas?

Thanks!

[geoffcox]

Is the user a member of the assignment group? Maybe a business rule is preventing the assignment to a user that is not a member of that group.

[warren_chan]

It's a baseline system, I didn't see any conflicting rules or anything like that.

[randrews]

whenever i am trying to get something like this done.. my first thought is "where can i steal that code from".... incident has an "assign to me" button as a ui action...

if you look in it you will find the meat of the code is the line...

g_form.setValue('assigned_to', g_user.userID, userInfo.userName);

i would probably steal the whole function just to be safe but i suspect you can do it with just that one line.

--------------entire function

function assignMe() {

          var ga = new GlideAjax('SoloGroupMember'); // the Script Include object name

          ga.addParam('sysparm_name','lookupMember'); // the function on the server to call

          ga.addParam('sysparm_user', g_user.userID); // required information to perform lookup

          ga.getXMLAnswer(isSolo); // function to call when the server responds

          function isSolo(answer) {

                jslog("***** is solo answer: " + answer);

                if(answer) {

                      var userInfo = answer.evalJSON();

                      if (userInfo.groupID){

                            g_form.setValue('assignment_group', userInfo.groupID, userInfo.groupName);

                      }

                      g_form.setValue('assigned_to', g_user.userID, userInfo.userName);

                }

          }

}

[Michael Fry1 · Accepted solution]

If you are going to use a Script, I don't think you can have anything populated in the User or Group fields. If you do, I think it ignores the script.   Try blanking those two fields and use something like this for your script:

current.assigned_to = gs.getUserID();

current.assignment_group.name = 'Network';

Thanks!

[warren_chan]

Michael,

That seems to be correct. It won't take the mix and match of field and script.

Thanks!