how GLIDEURL will work

[Madankumar N1]

we have one ui action to create change request under standard template when we click on that one it redirecting to empty page

in ui action GLIDEURL used

[Community Alums]

Hi Madan Kumar,

Please refer to this community link. It has a proper description with example:

https://community.servicenow.com/community?id=community_question&sys_id=889ecb21dbdcdbc01dcaf3231f96...

Please mark as correct and help close this thread if this solves your query.

Thanks

DR

[Madankumar N1]

var stdChangeRecordProd = new GlideURL('std_change_processor.do');
stdChangeRecordProd.set('sysparm_id', current.getUniqueValue());
stdChangeRecordProd.set('sysparm_action', 'execute_producer');
stdChangeRecordProd.set('sysparm_catalog',current.sc_catalogs);
action.setNoPop(true);
action.setRedirectURL(stdChangeRecordProd.toString());

above is my code how set function will work and processor

[Community Alums]

As you have just created the change request, is it fetching value for "current.getUniqueValue())"? Please use a log statement to print "stdChangeRecordProd.toString()" and check the outcome.

The OOB incident module uses this ui action to redirect after change creation:

https://YOUR_INSTANCE.service-now.com/sys_ui_action.do?sys_id=30c9566dc61122740030e173564c1c74&sysparm_record_target=sys_ui_action&sysparm...

This is the script used to get a redirect URL:

(function(current, previous, gs, action) {
	var changeRequest = ChangeRequest.newNormal();
	changeRequest.setValue("short_description", current.short_description);
	changeRequest.setValue("description", current.description);
	changeRequest.setValue("cmdb_ci", current.cmdb_ci);
	if (changeRequest.hasValidChoice('priority', current.priority))
		changeRequest.setValue("priority", current.priority);
	changeRequest.setValue("sys_domain", current.sys_domain);
	changeRequest.setValue("company", current.company);
	changeRequest.insert();

	current.rfc = changeRequest.getGlideRecord().getUniqueValue();
	current.update();
	var incUrl = "<a href='" + current.getLink(true) + "'>" + current.getDisplayValue() + "</a>";
	gs.addInfoMessage(gs.getMessage("Normal Change {0} created from {1}", [changeRequest.getValue("number"), incUrl]));
	action.setRedirectURL(changeRequest.getGlideRecord());
	action.setReturnURL(current);

})(current, previous, gs, action);