How have rich text type field on Incident like Catalog Variables with links and text

Raviteja Kunal1 · ‎04-13-2023

Hi All

I need to have a rich text type field on the Incident form like the one we have on Catalog variables which will have text and links.

I want to display links and text (instructions) on the Incident form. How can I achieve this.

TIA

Gopi Naik1 · ‎04-13-2023

Hi @Raviteja Kunal1 ,

You can use annotations on form.

Find below url for more information:

https://www.servicenow.com/community/now-platform-forum/adding-form-annotations-link-to-knowledge-ar...

If my solutions helps you to resolve the issue, Please accept solution and Hit "Helpful".

Thanks,
Gopi

Anurag Tripathi · ‎04-13-2023

Hi,

You can create a HTML type field as shown below. It will have a rich text editor.

-Anurag

Raviteja Kunal1 · ‎04-13-2023

@Anurag Tripathi

Hi Anurag

I tried but link in not visible and one more it is not accepting any default value. I have used onload script and tested to populate text in HTML field. Any suggestions? I made it read only as it should not be editable.

Anurag Tripathi · ‎04-13-2023

Hi, I didnt take the default value but i was able to add a value to it on the script. you canb try something similar onclient script maybe. You can add HTML Code in it as shown below

-Anurag