How, If an incident is created through the portal is should default to self service?

[Shiva prasad t]

If an incident is created through the employee center portal, then channel field should default to self-service and if it is created through virtual agent it should default to virtual agent.

[PavanK960672992 · Accepted solution]

Hi @Shiva prasad t ,

You may used utilities as Record Action and Action type as create record and selected table as incident. You can add field and set contact type as Virtual agent.