If an incident is created through the employee center portal, then channel field should default to self-service and if it is created through virtual agent it should default to virtual agent.
You may used utilities as Record Action and Action type as create record and selected table as incident. You can add field and set contact type as Virtual agent.
You may used utilities as Record Action and Action type as create record and selected table as incident. You can add field and set contact type as Virtual agent.
