How is Active/Inactive status set on cmdb_sam_sw_install table?

[Ballela Siva Te]

Hi Team,

We have a question regarding the Software Installation table (cmdb_sam_sw_install). There is a status field called Active/Inactive on this table, and we are trying to understand where this information is coming from...

Our source system (Nexthink) is definitely not sending Active/Inactive data, so we suspect that some job, process, or internal logic in ServiceNow might be setting this field to true or false.

Could you please guide us on:

• What determines the Active/Inactive status for software installations?
• Is there any scheduled job, business rule, or SAM process that updates this field?

Any pointers or documentation references would be greatly appreciated.

Thanks in advance!
Regards,
B Siva Teja

[Sarthak Kashyap]

Hi @Ballela Siva Te ,

https://www.servicenow.com/community/sam-forum/how-servicenow-software-installations-quot-active-ins...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859819

https://www.servicenow.com/community/sam-blog/review-software-installs-normalization/ba-p/3304296

https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-manage...

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak