How Servicenow Software installations "Active Install" affects computation of Software Compliance?

[KarloMarkM]

Hello,

So we are new using ServiceNow and we just recently enabled ServiceNow SAM Pro. Would like to ask about on how SAM Pro computes the license position report per product. So we are seeing Software installs records that has a value of "false" on their "Active Install" field. My question is, is SAM Pro automatically removes those installs that has "false" Active install during the computation of License compliance? Please help. Thanks!

[Arthur Schulcz1]

The reconciliation engine only includes software installs where Active Install = True.  On records where Active Install = False the records are not deleted or otherwise removed, but they are also not included in reconciliation.

[Sohail Khilji]

Hi @KarloMarkM ,

In ServiceNow SAM Pro, the license position report is generated based on the software install records and their associated attributes, including the "Active Install" field.

When the "Active Install" field is set to "false," those records typically indicate that the software is no longer in use or has been uninstalled. SAM Pro does take this into account during the computation of license compliance.

When generating the license position report, SAM Pro generally excludes these inactive installs from the calculations. This means that the compliance calculations focus on active installations to determine whether you are compliant or over-licensed.

[Mantautas]

Hello @Sohail Khilji and Community Members,

I think i could challenge your response about the functionality of Active Install field.

You state that ".. typically it indicate that the software is no longer in use or has been uninstalled".

However ServiceNow does not use this field for tracking Non-Used installations, neither removed installs.

From what i see in SAM Pro, ''Active Install' is not used for this purpose, but rather for de-duplication installations from multiple sources. If same installation found from Intune and from ACC, one of them would be False, other True, regardless of used or not used.

Please note a lot of Vendors during audits do not care if you use Software or not. If its install - it counts towards ELP.  (depends on EULA off course, and depends on Publisher). Excluding them from compliance positions is not a best practice. 

Let me know your thoughts, i could also be wrong in challenging Sohails response. 

[dreinhardt]

@KarloMarkM please check the following docs link to get a few more details related to @Mantautas helpful answer.

https://www.servicenow.com/docs/bundle/yokohama-it-asset-management/page/product/software-asset-mana...