How is IMACD related to service now service catalog

[Aashish5]

Is there any complete knowledge about the IMACD option in service now

[Rahul Kumar17]

Hi Aashish,

IMACD is an acronym for Install, Move, Add, Change, and Disposal. It is a term used in IT service management to describe the different types of activities related to managing IT assets throughout their lifecycle. In ServiceNow, IMACD is a feature that enables IT teams to manage these activities through a single platform.

The five categories of IMACD are as follows:

1. Install: This category includes activities related to installing new hardware or software. Examples include setting up a new workstation or deploying a new application.

2. Move: This category includes activities related to moving hardware or software from one location to another. Examples include moving a printer from one office to another or relocating a server from one data center to another.

3. Add: This category includes activities related to adding new hardware or software to an existing configuration. Examples include adding a new user to a software license or adding a new module to an existing application.

4. Change: This category includes activities related to modifying existing hardware or software. Examples include upgrading a server's operating system or updating a software application to a new version.

5. Disposal: This category includes activities related to disposing of hardware or software that is no longer needed. Examples include securely wiping data from a hard drive or recycling old computer equipment.

In ServiceNow, IMACD is used to manage the lifecycle of IT assets by providing a single platform for tracking and managing these activities. The platform includes tools for tracking asset inventory, managing asset requests, and automating the provisioning of new assets. It also includes tools for managing the deployment and configuration of software applications, as well as tools for tracking asset disposal and retirement.

Thanks,

Rahul Kumar

[Aashish5]

Hi Rahul, how it can be integrated with service now and how can we use with the service now.

Is there any related document for this.

[EvgeniyG]

Hey Rahul, I'm joining the question.

Thank you,

Evgeniy

[Swarup Patra]

IMACD stands for Install, Move, Add, Change, and Dispose. It's a common term in IT Service Management (ITSM) and is used in ServiceNow to manage the lifecycle of assets and configuration items (CIs). Here's a brief overview:

- Install: This refers to the process of setting up a new asset or CI in the environment. In ServiceNow, this could involve creating a new record in the CMDB, assigning it to a user, and setting its status to "Installed".

- Move: This involves changing the physical or logical location of an asset or CI. In ServiceNow, this could involve updating the location field on the asset or CI record.

- Add: This refers to adding a new asset or CI to the environment. This is similar to the "Install" process, but might also involve adding additional components or software to an existing asset or CI.

- Change: This involves making modifications to an existing asset or CI. In ServiceNow, this could involve updating the configuration of a CI, changing the assigned user of an asset, or changing the status of an asset or CI.

- Dispose: This refers to the process of removing an asset or CI from the environment. In ServiceNow, this could involve setting the status of the asset or CI to "Disposed" and removing it from active use.

Here's how you might use these options in ServiceNow:

1. Create a new Request or Change record for the IMACD activity.
2. Specify the type of activity (Install, Move, Add, Change, Dispose) and the asset or CI to be affected.
3. Assign the task to the appropriate team or individual.
4. Once the task is completed, update the status of the asset or CI accordingly.
5. Track and report on IMACD activities using ServiceNow's reporting and analytics features.

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