How many files can I attached (and how to set limit?)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-25-2019 05:52 PM
Please let me know how many files can I attached?
table : Incident , problem , change_request ..etc
If you have way to change the attachment limit setting, please let me know.
- Labels:
-
Instance Configuration
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-26-2019 08:05 AM
As per my knowledge, there is no limit on number of attachment that can be done on a form.
Thought we can set limit on number of attachment that can be send in an Email. (through property : glide.email.outbound.max_attachment_count)
To limit the attachment on Incident/Change/Problem, you can write a before insert/update business rule on these table. Which will check the number of entry in attachment(sys_attachment) table for that Record.
If it exceeds limit, delete the additional added attachment.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-03-2020 11:53 PM
Hi,
there is no limit as such but there is restriction on maximum size of attachment
system property in mega bytes -> com.glide.attachment.max_size
Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-07-2020 08:18 PM
I am glad to hear the comment has helped.
Please consider marking answer 👍Helpful and ✅Correct.
Have a great rest of the day
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-07-2020 10:59 PM
Hi
You could implement a "Before INsert" BR on the Attachment table and check, how many records are already attached to the current record. If there are already more than (let's say) five Attachments on the current record, cancel the (INSERT) OPeration.
This should help to prevent inserting too many attachments.
Let me know if that worked for you and mark my answer as correct/helpful.
BR
Dirk