How many of you are using Instance Scan feature? If yes, how its helping you?

[Suggy]

We get a health scan once in 6 months and do remediations accordingly.

Someone one told me why dont you use Instance scan? Then I started looking at it.. it has very few checks OOTB like around 120 checks, while in Health scan, ServiceNow has got 1000 plus checks.

I was wondering do people really use Instance scan? If yes, let me know which 'Check' is useful you? How are you exploiting this feature?

Please reply if you are really using it/used it in past. Please share your experience with Instance scan, as I am feeling that its an obsolete product.

PS - I am talking about OOB check only. I am not talking wrt writing custom checks.. We cant spend lot of time to write such 100s of checks.

[Robert H]

Hello @Suggy ,

As mentioned in my original response, please ask your support account manager.

Each ServiceNow customer has a specific contract and specific entitlements and agreements. It's not possible to give a general answer to your questions.

Regards,

Robert

[Mark Manders]

Check out this from Mark Roethof: https://www.servicenow.com/community/developer-blog/400-articles-blogs-videos-podcasts-share-project...

A health scan is something you pay for (part of Impact, I believe) and it can be very helpful, but if you get it twice a year, you run the risk of being 5 months and 3 weeks too late.

The downside Instance Scan has, is that ServiceNow implemented it and then let it go (as they do with too many features). It is a very helpful tool, that just is underutilized by ServiceNow. The upside is that you can create your own scans and check on the things that are important to you (see a lot of examples in the link I shared). 

You can even run it on every single update set to ensure the content is up to best standards before it is moved to another instance.

The OOB scans are mainly around security. But having a scan run on all kinds of data to validate that, is also something that can be very helpful (you don't want running SLAs on closed tickets, as an example, or roles assigned to inactive users).