Why Assignment group field is not displayed on Catalog task?

[Suggy]

I have seen this in 2 New customer instances that Assignment group is not displayed/configured on sc_task form OOTB by ServiceNow.

Has ServiceNow changed any logic with regards to Assignment group? 

If not any idea why OOTB that field is not displayed?

[Dr Atul G- LNG]

Hi @Suggy 

I don’t think there’s any official reason provided by ServiceNow or in their documentation explaining why the assignment group has been removed from the form out-of-the-box. Even in my PDI, it is hidden.

[Suggy]

Yes Atul, I was also surprised when I observed in 2 different customer instances and also in my PDI 🙂

[Dr Atul G- LNG]

So, what’s the next step, @Suggy? Should we wait for others to respond or close the thread?

[Chaitanya ILCR]

Hi @Suggy ,

OOB there is no dedicated form layout for sctask 

sctask

task

when a table doesn't have a form layout or list layout (or when it's created)

it inherits it's parents form layout and list layout

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya