How many users can login to servicenow via using same generic id at a time

[VinayKumarA]

How many users can login to servicenow via using same generic id at a time

[Sheldon Swift · Accepted solution]

Hi @VinayKumarA - Are you asking if there's a limit on concurrent sessions with a particular user? What is the use case?

[Sheldon Swift · Accepted solution]

Hi @VinayKumarA - Are you asking if there's a limit on concurrent sessions with a particular user? What is the use case?

[VinayKumarA]

Yes, I am asking about the limit on concurrent sessions. We have a generic user using by a specific team members. Just wanted to know, how many members can login at the same time by using the same generic id credentials in servicenow?

[Sheldon Swift]

I am not aware of a hard-coded limit on the number of concurrent sessions for a single user by default. This means that, theoretically, multiple sessions with the same user ID can be open simultaneously without an enforced cap. However, ServiceNow’s licensing terms typically require each user to have a unique ID. Additionally, there may be traceability and accountability considerations (especially for compliance), and multiple concurrent sessions with the same user ID could potentially impact instance performance.

[Paul Kunze · Accepted solution]

This is true.

I want to extend the answer with the following information:

OOTB there is no limit for multiple parallel logins for the same user. But if needed, it can be limited with a plugin: com.glide.limit.concurrent.sessions

For development and test instances it sometimes makes sense to login twice with the same user. For example if the ServiceNow session is blocked in a browser, you can login again using an incognito tab and kill the blocking process (in "System Diagnostics > Active Transactions (All Nodes)").