How notifications are managed in lower instances so that they don't trigger to end user?

[Astik Thombare]

Hi Community,

How are notifications managed in lower instances to prevent them from triggering for end users?

Thanks in advance!

[Ankur Bawiskar · Accepted solution]

@Astik Thombare 

Usually in DEV instance email sending is disabled in email properties

In TEST instance usually it's the email address of testing team users so that they can verify the email content, layout etc

In PROD it's enabled so that end users receive emails

Hope this answers your query

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@Astik Thombare 

Usually in DEV instance email sending is disabled in email properties

In TEST instance usually it's the email address of testing team users so that they can verify the email content, layout etc

In PROD it's enabled so that end users receive emails

Hope this answers your query

If my response helped please mark it correct and close the thread so that it benefits future readers.

[SLK Gupta]

Hi @Astik Thombare , 

We usually have PROD, DEV and TEST instances, were servicenow by default suggests and disables notifications(email notifications) in test and dev instances, to avoid unwanted emails to reach prod people as it creates unwanted confusion in the work. 

Servicenow disabled EMAIL Notifications in PDI's as well. 

To manage the notifications as @Ankur Bawiskar and @Aniket Chavan said. You can navigate to email properties and modify them as required @Astik Thombare . 

I hope this additional information helps you in understanding more about email notifications @Astik Thombare . 

If my response helps you in any way please mark it as accepted solution or helpful @Astik Thombare . 

Thanks & Regards, 

S. Lakshmikanth Gupta

[Aniket Chavan · Accepted solution]

Hello @Astik Thombare 

You can simply uncheck the "Email sending enabled" checkbox by navigatig email properties, you can refer to the below image as well,

Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Regards,
Aniket

[Dr Atul G- LNG]

Hi @Astik Thombare 

As Ankur and other already replied, but also in some cases client want to see what the email look like. So what we did / you can do, is activate the property and in email, you can add any share box email ID, which is just for testing purposes. This can be used during the UAT phase as well.