Knowledge check box is not working

Balakrishna_ABK
Tera Guru

‎12-17-2023 03:24 AM

I have followed the instructions as per documentation and enabled knowledge checkbox. But when I close the incident I cant see draft knowledge article created. Is there any thing I am missing ? Please give me complete  details/steps to enable knowledge checkbox.

 

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3 REPLIES 3

Saurabh Gupta
Kilo Patron
Kilo Patron

‎12-17-2023 03:40 AM - edited ‎12-17-2023 03:41 AM

Hi,
Can you please check if "Incident Create Knowledge" business is active?
Check the property "glide.knowman.submission.workflow" it should be false to create a knowledge article in draft state.


 

 


Thanks and Regards,

Saurabh Gupta

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Balakrishna_ABK
Tera Guru
In response to Saurabh Gupta

‎12-17-2023 04:33 AM - edited ‎12-17-2023 04:33 AM

Hi  , Thanks for quick reply, its not working even aftern setting conditions mentioned by you.

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Saurabh Gupta
Kilo Patron
Kilo Patron
In response to Balakrishna_ABK

‎12-17-2023 05:08 AM

Can you put a log in the BR?

 

 


Thanks and Regards,

Saurabh Gupta

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