How OOB short description of RITM is populated

[BijoyDeb]

HI all,

we have one catalog item and if I submit it, the short description of RITM is auto populated with short description of Catalog item.

I want to understand how thats OOB done in backend. Because I need to update this short description of RITM for this catalog item as same as catalog task's short description.

I do not want to write a BR just for this one item, so please let me know how short descriptions of RITM are set OOB

Thanks,2

[Uncle Rob · Accepted solution]

As a rule, I don't mess with OOB rules....
BUT I DO disagree with them, and override them.

For the past 15 years I just make the first step of my workflows adjust the RITM Short Descriptions.
I do this for each unique case because each item deserves it.
Maximize the info in the short description for each service.
I do that by leveraging the variables unique to each catalog item.

"AppXYZ access for John Doe needed for Jan 15"
"Badge access for ServerRoom123"

[Ankur Bawiskar]

@BijoyDeb 

I don't think there is any OOB BR for this

Definitely something custom BR is doing this or workflow or flow configured for your catalog item.

Did you check that?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[BijoyDeb]

@Ankur Bawiskar I checked all the BRs on requested item table, but didn't found anything which sets the short description of RITM. Seems by default short description of item that you have submitted gets set in short description of RITM. But not sure how that is handeled

[Ankur Bawiskar]

@BijoyDeb 

if you wish to set catalog task short description then you can set it via workflow or flow designer

OR

you can use before insert BR on sc_task and handle it for all catalog tasks

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@BijoyDeb 

I couldn't find any OOB BR etc which sets this.

Seems it comes from platform level.