How restrict particular RITM records using ACL

ramesh_r · ‎10-12-2022

Hi All,

My requirement is I need to hide particular RITM's which created from specific catalog using ACL for all user and it show visible to only specific role user

But the challenge is the RITM table has 5 ready ACL which is allowing all RITM records to read all the ITIL user

So please guide me now what type of ACL I should create …?

Saurav11 · ‎10-12-2022

Hello,

Please do the below:-

Create a read ACL on sc_req_item table:-

Then in the condition give the name of a;; the item you want to restrict:-

Then in the roles add the role for which you want it to show. So now those items will only be shown to those specified role users

Please mark my answer as correct based on Impact.

View solution in original post

Saurav11 · ‎10-12-2022

On all the other read ACL on RITM table add the condition that Item is not your item

Please mark my answer as correct based on Impact.

ramesh_r · ‎10-12-2022

Hi Mega Sage,

Thank you for the quick response

its working as expected but please help me to understand below doubt

Is this Ok to change the existing ACL will it affect anything else .?

Is this Possible achieve without touching the Existing ACL .?

Saurav11 · ‎10-12-2022

Hello,

No we have to touch the existing ACL I understand that you do not want to touch it but if it is giving the access through other ACL, we need to restrict them.

That is the reason why i mentioned about before query BR at the start.

Please mark my answer as correct based on Impact.