How to abort the action for resolving an incident for a particular user and for a particular role

[Jakkamsetti Pra]

Need to implement business rule to abort the action for not resolving an incident for a particular user and user is not having admin role.

Please suggest me how to implement.

[Slava Savitsky]

I don't know if Mark will agree or not, but from my perspective, this explanation is not much better than the initial one.

[Sandeep Rajput · Accepted solution]

@Jakkamsetti Pra Please create a business rule as follows.

In the service field, select the service for which you want to prevent users from changing its state to resolved.

Hope this helps.