How to achieve Notification body to contain the date when it was triggered?

Arpitha Gopalsw · ‎11-14-2023

Hello experts!

I have a requirement to fulfill - there are 2 notifications configured, both are triggered using events. One event runs on 2nd thursday of every month & another runs on the BR which triggers on insert with certain conditions.

How can i add those triggering dates into my notification body. What should be the notification script?? Please help me in achieving this.

Ankur Bawiskar · ‎11-14-2023

@Arpitha Gopalsw

you can simply get the current date/time for this and print in email body

template.print(new GlideDateTime());

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Tony Chatfield1 · ‎11-14-2023

Hi, you might need to clarify requirements as the date\time that a sysevent is triggered will not be the exact date\time that a notification is sent from the platform.

Also, if your organization works across multiple time-zones, then you would need to identify the TZ that the timestamp was sent in.

Arpitha Gopalsw · ‎11-14-2023

Hi @Tony,

Thank you for your response. I need to populate the date only when the notification triggers. Is there any possibility that we can achieve this requirement is my primary question.

Regards,

Arpitha

Tony Chatfield1 · ‎11-14-2023

Hi, normally this would be considered to be the sys_updated_on time for the record the notification is triggered for.

Tai Vu · ‎11-14-2023

Hi @Arpitha Gopalsw

You can access field data in Event Queue by using object event in your mail script.

#Event Created Time.

event.sys_created_on

#Event Processed Time

event.process_on

Cheers,

Tai Vu