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02-23-2026 02:53 AM
Hello,
I would like to add a button or a hyperlink in the classic Requested Item (RITM) form that redirects to another link within the instance.
Is it possible to do this only for a specific catalog item (i.e., only for its related Requested Items), without impacting other catalog items and without cloning the Requested Item widget? Thanks in advance
Solved! Go to Solution.
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02-23-2026 03:38 AM
Hi @Med99
To add a clickable hyperlink to a Service Now RITM work note, wrap the HTML anchor tag (<a href="...">...</a>) inside [code] tags within your script
e.g You can add below snippet of code to the existing BR which is creating RITM to include the hyperlink in the activity stream :
current.work_notes = 'RITM [code]<a href="'+gs.getProperty('glide.servlet.uri')+'nav_to.do?uri=sc_req_item.do?sys_id='+sysID+'" target="_blank">RITM number</a>[/code] has been updated.';
Ref:
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02-23-2026 02:57 AM
Did you try using external content?
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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02-23-2026 03:15 AM
You shared screenshot of portal ticket page but you are referring to classic RITM form?
what's your exact requirement?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-23-2026 03:18 AM
I would like to a add a way to access another link of the instance in ticket page of the RITM (the image that I've showed), apologize for not being clear
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02-23-2026 03:21 AM
I would to add a way to access another link of the instance in the ticket page (my request) shown in the image , sorry for not having been clear
