How to Add a Custom Link on RITM Form Without Cloning the Widget?

[Med99]

Hello,

I would like to add a button or a hyperlink in the classic Requested Item (RITM) form that redirects to another link within the instance.

Is it possible to do this only for a specific catalog item (i.e., only for its related Requested Items), without impacting other catalog items and without cloning the Requested Item widget? Thanks in advance

[Dr Atul G- LNG]

Did you try using external content?

https://www.servicenow.com/community/servicenow-ai-platform-forum/how-to-render-external-website-in-...

https://www.servicenow.com/docs/r/servicenow-platform/service-catalog/t_AddingContentItemServiceCata...

[Ankur Bawiskar]

@Med99 

You shared screenshot of portal ticket page but you are referring to classic RITM form?

what's your exact requirement?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Med99]

I would to add a way to access another link of the instance in the ticket page (my request) shown in the image , sorry for not having been clear

[Tanushree Maiti · Accepted solution]

Hi @Med99 

To add a clickable hyperlink to a Service Now RITM work note, wrap the HTML anchor tag (<a href="...">...</a>) inside [code] tags within your script

e.g You can add below snippet of code to the existing BR which is creating RITM to include the hyperlink in the activity stream :

current.work_notes = 'RITM [code]<a href="'+gs.getProperty('glide.servlet.uri')+'nav_to.do?uri=sc_req_item.do?sys_id='+sysID+'" target="_blank">RITM number</a>[/code] has been updated.';

Ref:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2475547#:~:text=Issue,Related...