I just want to remove activity session here.. and i want it to place in the bottom of the Overview section. And I want to create a new tab for this activity as well.
Anyone help me out to do this.. Thank you in advance
That's not super easy to do without duplicating the page.
If you however decide to do that, here's how:
This whole tab content is in a page collection (SOW - Record tabs left)
/now/builder/ui/edit/pc/493dc40c43fa2110f20fff53e9b8f238/39df4a1f43932110361dff53e9b8f232/bddf0e1f43932110361dff53e9b8f2aa
And the element Resizable Panes 1 container a configuration where you can adjust the panes position:
Please note that by duplicating this page you're essentially creating technical debt.
If you do, it's best to put it in a new dedicated Application Scope, so that you contain this customization.
My thoughts:
1) why to add Activity at the bottom of Overview? -> Not a good user experience. It's on right side so that agents can view the activities happening on that ticket.
2) overview section is just to give a glimpse of the ticket and not the actual details about the ticket
3) you can create a new tab -> create a new form section in the "Service Operations Workspace' view and add the activities filter there and it should start coming in separate tab. I haven't tested it though.
If my response helped please mark it correct and close the thread so that it benefits future readers.
hello @Ankur Bawiskar ,
I just want to know whether its possible to add activity under overview or not... if yes I want to know how its be done.. and I've added activites field in SOW view.. but I'm getting empty like this:
