How to add Add to cart button by default for catalog items in Employee Center?

Linda6
Mega Guru

‎10-28-2022 05:02 AM

Hi Community, 

I am developing the Employee Center from scratch for our client and strangely, I came across one thing.

The catalog items on their own configuration level do have the 'Hide Add to Cart' disabled, and they correctly appear in the Service Portal view:

iteminsp.png

 

But the same button is invisible in the ESC portal view:

 

iteminesc.png

 

How do I enable this button BY DEFAULT for all the catalog items in ESC?

 

U found the Cart layout for Order this Item in the sc_layout table and here it is also enabled by default, so I'm quite hopeless where I can perform the necessary configuration for the ESC catalog items...any advice please?? 

 

cartlayout.pngcatitemslistview.png

 

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2 REPLIES 2

Ct111
Giga Sage

‎10-29-2022 01:22 PM

Hello,

Can you verify by doing CTRL+RIGHT CLICK on that whether the SC Order Guide widget is there on ESC catalog page or not.

 

. If it was there then  it  would have  that option enabled by default.

 

To understand why that option appears check this LINK

 

Also check if someone has not intentionally hidden it in options of widget.

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cristiancaballe
Tera Contributor

‎12-02-2024 01:53 AM - edited ‎12-02-2024 01:53 AM

Hello Linda6!

 

Did you discover where the issue was? I have the same problem. 

The "Add to cart" is available in the SP but not in the ESC.

I read a lot of documentation but it doesn't fix the issue 😞 

 

Thanks and regards.

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