How to add additional approvers on Service Request?

Erica2 · ‎06-30-2021

Could someone please provide suggestions on how to add additional approvers on Service Request, RITM level?

Thank you

Shubham Tipnis · ‎06-30-2021

Hi Erica,

1. To get New button on any related list, navigate to Configure > List Control. Then uncheck the 'Omit New Button' check box.

2. You can give access to a few roles if you have in New/Edit Roles option in List Control.

Check these links for some head's up -

New button to be visible to only few users

Enable Edit button on Group member related list for custom role

Managing the New and Edit buttons on related lists

3. The same functionality can be achieved on sc_task level as well.

Hope this helps.

Regards,

Shubham

Regards,
Shubham Tipnis
 ServiceNow Enthusiast
⭐️ 3x Rising Star (2022–2024) – ServiceNow Community
 Sharing insights, use cases & real-world learnings from the Now Platform
 Always learning. Always building.

View solution in original post

Erica2 · ‎07-01-2021

How do you disable Delete Approver option. If an end user has ITIL role?

Shubham Tipnis · ‎07-02-2021

Hi Erica,

Thats a global Delete list choice Action. You can configure either ACL's or create a new action.

Check these links which might help you out.

How do I remove options from the "Actions on Selected Rows" choices?

Disable Delete from "Action on selected rows"

Regards,

Shubham

Regards,
Shubham Tipnis
 ServiceNow Enthusiast
⭐️ 3x Rising Star (2022–2024) – ServiceNow Community
 Sharing insights, use cases & real-world learnings from the Now Platform
 Always learning. Always building.

Erica2 · ‎07-22-2021

Shubham,

Could you please help? I accidently Omitted the Approvers and Group Approvals Tabs on the Catalog Tasks Level. Do you know how I can bring them back? Thanks

Erica2 · ‎07-22-2021

I figured how to unhide the tabs. Thanks everyone!