How to add Agent Assist to configurable workspace

User523129
Tera Contributor

‎02-06-2023 08:38 AM

I have been able to add it to the contextual sidebar but no search results appear in the workspace when I navigate to an incident or interaction record. The workspace is in the global scope and these are the current table configurations:

 

Screen Shot 2023-02-06 at 11.35.13 AM.png

 

Screen Shot 2023-02-01 at 4.42.21 PM.png

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Jesper Hilde
Tera Contributor

‎04-24-2023 01:33 AM - edited ‎04-24-2023 01:57 AM

Hi @User523129 

I have found these two articles, that has helped me a lot.
https://www.servicenow.com/community/developer-blog/how-to-add-agent-assist-to-any-table-in-service-...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0995963

 

As the support article states, remember to either create or reuse table configurations.

Create table configuration as outlined by the documentation. Please note: existing configurations can be reused. Before proceeding to the next steps we recommend to maintain desired table configuration opened for further use.

 

cited from the support article


Hope it helps