How to add another option to + sign in agent mobile app

e_wilber · yesterday

In our agent app this icon creates an Incident record. I want it to also give the option to create an interaction so it'll have two options instead of just defaulting to incident.

I have NO idea what this button is called or where to search to find how to add another option to this. Can anyone point me in the right direction?

M Iftikhar · yesterday

@e_wilber ,

It’s called Quick Action Link, and you can find it under your Mobile Apps Applet Launcher.

I’m also sharing a YouTube tutorial for your reference; In this video, the instructor opens a catalog form, but you can easily adapt the same approach to display an interaction record for your use case.

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/administer/mobile-employee/ta...

https://www.youtube.com/watch?v=WmfessiJIIM

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.