Multiple Choice

[DeIvory Gordon]

Hello,

I created a multiple choice field on the catalog item below and I want the user to be able to select more than one option.  I made the variable type "multiple choice" and I added the question options, but I can only select one choice.  Can you assist in helping me to know what to do to be able to select more than one choice?  Thanks!

[Tanushree Maiti]

Hi @DeIvory Gordon 

For multiple selection  use following variable type:

• List Collector: Use this when the end user needs to select one or more options from a list. This is the preferred choice when there are many available options.
• Checkboxes: Use multiple checkboxes under a single label when the number of options is small. For example, under the label Environment, you can provide checkboxes for Production, Test, and Development, allowing users to select multiple applicable values.

[yashkamde]

Hello @DeIvory Gordon ,

Make the variable with type=Checkbox :

which will select multiple options :

If my response helped mark as helpful and accept the solution.

[Shraddha desai]

Hello @DeIvory Gordon 

• Open your Catalog Item in the ServiceNow Studio or via Service Catalog > Catalog Definitions > Maintain Items.
• Scroll down to the Variables related list at the bottom of the form.
• Open the variable you created for these options.
• Locate the Type field on the Variable form.
• Change the dropdown selection from Multiple Choice to Checkbox.
• Click Update or Save
  
  

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards

[pr8172510]

Hi @DeIvory Gordon,

I reproduced this requirement 

I tested three different variable types

• Multiple Choice – Allows only one selection because it is rendered as radio buttons.
• Checkbox – Allows users to select multiple fixed options.
• List Collector – Allows users to select one or more values from a list and is the preferred OOTB option when there are many available choices or when the values come from a reference table.

 the List Collector allows users to move multiple items from the Available list to the Selected list, enabling multiple selections in a single request.

For your requirement, if you have only a few fixed accessories (e.g., charger, cable, case), Checkbox variables are the simplest solution. If the list of accessories is large or maintained in a reference table, then List Collector is the recommended OOTB approach.