How to add approve/reject settings to a playbook?

[matthew_hughes]

I've got a test Playbook in ServiceNow for when a new business application is created. However, what I'm wanting to do is create a decision tree where the Business Owner owner approves or rejects the actions:

When I look at the available options for action 2.1, I can't see anything that's relevant:

I was just wondering if anyone has come across this before?

[Ankur Bawiskar]

@matthew_hughes 

Did you try to use may be some Lookup Record activity before Decision and then you can check if it's Approved/Rejected?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[matthew_hughes]

There isn't a lookup record activity for playbook unfortuantely.

[Ankur Bawiskar]

@matthew_hughes 

There is OOTB Lookup Records playbook activity as per docs.

If not then try to see this in PDI "Lookup Financial Case" activity and try to create a copy for that for your table

Plugin: FSO Core

If my response helped please mark it correct and close the thread so that it benefits future readers.

[matthew_hughes]

I'm still having issues when even rejecting, it's going to update the record when this shouldn't happen. Is there anything else that I can try?