How to add approve/reject settings to a playbook?

[matthew_hughes]

I've got a test Playbook in ServiceNow for when a new business application is created. However, what I'm wanting to do is create a decision tree where the Business Owner owner approves or rejects the actions:

When I look at the available options for action 2.1, I can't see anything that's relevant:

I was just wondering if anyone has come across this before?

[Ankur Bawiskar]

@matthew_hughes 

Sorry didn't get your question.

[matthew_hughes]

What I was saying is that for the below, even if the Business Owner rejects their approval, it still goes to the technical approval. That shouldn't happen:

[Ankur Bawiskar]

@matthew_hughes 

that's because you are not making any decision path after Business Owner Approval activity.

You need to use Decision and then if approved then only go to next approval.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[matthew_hughes]

Another question @Ankur Bawiskar When I try to update certain fields that have choices, I'm not given the option to do that:

Playbook:

Choices in table:

I was just wondering if you knew what I need to do in this scenario?

[Ankur Bawiskar]

@matthew_hughes 

seems that is a custom field in global scope.

is your playbook in same scope?

If my response helped please mark it correct and close the thread so that it benefits future readers.