How to add attachment in virtual agent topics

[Ashok59]

Hi All,

I want to provide some troubleshooting steps file to end user through virtual agent topics, but I don't see any option in Bot responses properties. Please assist me how to configure attachment related topics in Virtual agent and find the attached screen.

[Ashok59]

@Riya Verma ,

I don't see any Attachment option in the Topics. If possible, please share the screenshot from where we can upload file.

Regards,

Ashok. 

[Ashok59]

@Riya Verma ,

I don't see any Attachment option in the Topics. If possible, please share the screenshot from where we can upload file.

Regards,

Ashok. 

[Mark Roethof]

Hi there,

Can you describe your question a bit more? Or maybe steps to reproduce? Or screenshots?

I do see your replies on others, though my first though would be the same as what Paul already mentioned. Though you are mentioning that is not what you are after. So what are you after 🙂 Please clarify more clearly.

Kind regards,
Mark

[Ashok59]

 @Mark Roethof ,

We can retrieve a file from the user's computer using the File Picker property, but in my case, the user needs to receive a file, and the Topics designer table lacks an attachment icon. How can we upload the file to the ServiceNow instance without the attachment icon?

Regards,

Ashok.

[Mark Roethof]

Still don't understand your question. Because what you are mentioning now, is just possible with what Paul already mentioned. So what is not working for you? Or describe your question more clearly.

Kind regards,
Mark