How to add attachment in virtual agent topics

[Ashok59]

Hi All,

I want to provide some troubleshooting steps file to end user through virtual agent topics, but I don't see any option in Bot responses properties. Please assist me how to configure attachment related topics in Virtual agent and find the attached screen.

[Ashok59]

I want to provide troubleshooting step document to end user, but I'm not able see attachment option to upload the document, while configuring the Topic. so, now my question is how we can upload troubleshooting document to respective topic.

Regards,

Ashok.

[Mark Roethof]

So you want to display an existing attachment to an end user who is using the topic?

If so, you can create bot response that shows a hyperlink to the end user which points to the attachment?

Kind regards,
Mark

[Ashok59]

So you want to display an existing attachment to an end user who is using the topic? - Correct

If so, you can create bot response that shows a hyperlink to the end user which points to the attachment? - we don't any option to upload file to topic directly. so, we need to load the file to sys_attachment table, then use the hyperlink in Bot response, right?

[Mark Roethof · Accepted solution]

Yes for example, or add the Attachment to the sys_cs_topic record for example, really up to you where to add the Attachment. When it's added, you can create a hyperlink to that attachment and display that to the user.

Kind regards,
Mark 

[Ashok59]

May I know proper HTML tag to provide the document to end user?  and it should not provide download option to user.

Regards,

Ashok