Developer

Enable Mandatory capture of reason in Work Notes when an incident is reopened.

Hi Team , can any one please help me on this requriement Enable Mandatory capture of reason in Work Notes when an incident is reopened. request is to ensure that whenever an incident is moved from Resolved to In Progress that is reopened by the cal...

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Help on replacing the values through Business rules

Hi All, I have a field called logged in user in computer table which is updated through discovery as an email id not as an user id. We are copying the email id and trimming the same user id within servicenow and comparing with sys_user table and copy...

Question

Dashboards

We have a requirement and I want to check with you about what is the best way of doing it. We have different users who have access to different dashboards. Everything is associated with SOW.Agent 1 has access to Dashboard 1Agent 2 has access to Dashb...

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Current Best Practice for CTI Integration in ITSM Without Workspace

Hello everyone.While reviewing the ServiceNow CTI documentation, I noticed that several referenced plugins and implementation approaches appear to be deprecated or scheduled for future deprecation, particularly around the legacy CTI Softphone integra...

Question

Default Landing Page for SOW

Overview: This document explains how to manage and customize homepage redirection for users in the ServiceNow interface. It focuses on using the sys_homepage_destination_rule table to control where users land after logging in, based on their roles or...

Article

Email body field in HR Agent workspace containing html tags instead of formatting content

When I click compose email in HR agent workspace, the email body field looks like "string", not an HTML fieldHow to configure that field type in HR agent workspace?

Question

ATF test keeps failing when clicking UI action

My ATF test keeps failing at this point. In order to close a change, a work note needs to be entered, so I use the Set Field Values test step immediately beforehand, but it still keeps failing. If I go into the change and enter a work note manually a...

Question

How to add reference qualifier in catlog item

I have a catlog item having 2 variables as list collectors referred to same table. One is existing accounts another one is remove account. Existing accounts is auto populate based one field change but now i want to visible only existing accounts in ...

Question

Multi Line Text Variable Not Expanding to Full Width in Record Producer (Service Portal)

Hi Everyone,I am facing an issue in Service Portal with a Record Producer variable layout.I have a Variable Set configured with containers and splits. The “Justification” field is a Multi Line Text variable with Variable Width set to 100%, but it st...

Question

Automated Email from Incidents( P1 and P2) based on Distribution Lists recored on the Incident

We have a requirement to record a Distrubution List on P1 and P2 Incidents and would need to understand what is the best way to implement this.Automated emails need to be sent to the Distrubution list from ServiceNow

Question

Resolved! Flow to send notification to managers with a list of staff

I have a requirement to send an email on an adhoc basis to managers of staff that have a staff member who's end date is coming up (we have a large contractor staff base). This is to be instigated by another team and we store the end dates in the Serv...

Question

please let me know any mistake in below code

please let me know any mistake in below code because still it's not workingvar reqfor = ritm.variables.requested_for; var query = 'model.short_descriptionINSFW100,SFW102^install_status=1^assigned_to=' + reqfor; var grService = new GlideRecor...

Question

What is the AI product you will use when design a solution?

Hi community,May I know in your daily work, will you use any AI product to help with your solution design?Any practise to share? Thank you.

Question

Sync list data type field data from custom table to the sharepoint list.

Hello,I have a use case where I have to sync the data from the ServiceNow custom m table to the share point list item. To achieve this I have used the existing Microsoft sharepoint online spoke and the OOB action "Update list item by ID". Where I hav...

Question

Issue imitating an out of box UI action

Hello,I am trying to replicate the logic of the out-of-box UI action on sc_request called "Cancel Request".URL: https://<yourinstance>.service-now.com/now/nav/ui/classic/params/target/sys_ui_action.do%3Fsys_id%3D180dfd110a04bf1501fc982f0cf791bb The l...

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