how to add caller column in task table

[avi0007]

i want to add caller calumn in task table which will show the caller information from incident table into my group work view in service desk

[Luke Morris]

Hi Avishek, I found this thread that might be helpful to your question How to promote the Caller field from Incident to Task?

[Teena Singh]

Avishek,

Thank you for posting your discussion to the ServiceNow community.

The Customer Experience team is striving to ensure that customer queries posted from the HI Service Portal are answered in timely and accurate fashion.

If you feel the question has been answered, please mark the community discussion as answered. Also, if you found the response helpful please indicate that in the thread.

Thank you in advance.

Regards,

Teena Singh
Customer Experience: UX Strategy and Customer Insights
teena.singh@servicenow.com

ServiceNow

[avi0007]

I have added caller in Task but it is not showing any caller information.

[Teena Singh]

Avishek,

Please let me know if you still need help with this question. I will find the appropriate person to help you if it remains open. Thank you.

The Customer Experience team is striving to ensure that customer queries posted from the HI Service Portal are answered in timely and accurate fashion.

Regards,

Teena Singh
Customer Experience: UX Strategy and Customer Insights
teena.singh@servicenow.com

ServiceNow