Adding Role to Catalog Item

[alexcharleswort]

Small question, but causing a few issues:

I can't seem to add a role to a catalog item no matter what view I'm in. I'm looking at the form design and it is obviously supposed to be there, I just don't know what is holding it back from my view....

Basically, my end goal is to pass on a url that will send someone outside the company to this form to fill out and submit. Thus, I want to add the public role to this catalog item. Any help would be fantastic!!

[Pradeep Sharma]

Hi Alex,

Please refer the below thread for more info.

https://community.servicenow.com/thread/162362

[Uncle Rob]

That's actually handled via a related list, not the form itself.

EDIT:   GAH!   Sorry, you can't associate to role directly.   You'd need to associate it to a group that has the role you want.

[srinivasthelu]

HI Alex,

Which version are you running on?

Have you tried personalising the layout?

[Pradeep Sharma]

User criteria is what you are looking for.

http://wiki.servicenow.com/index.php?title=Service_Catalog_Access_Controls