how to add caller column in task table

avi0007
Giga Contributor

‎01-23-2017 11:10 AM

i want to add caller calumn in task table which will show the caller information from incident table into my group work view in service desk

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avi0007
Giga Contributor
In response to Teena Singh

‎01-26-2017 01:08 PM

I need help to solve this issue.


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ian_cox
ServiceNow Employee
ServiceNow Employee
In response to avi0007

‎01-27-2017 09:30 AM

Avishek,



It looks like you have created this on the task table and I am not sure that Caller is an attribute of Task.   Try creating the report from the incident table (instead of Task) and add the caller to the list and it should work.   I tried it out this morning and it worked for me.


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avi0007
Giga Contributor
In response to ian_cox

‎01-27-2017 12:11 PM

I don't want to create report.I just want to have 'Caller' and 'Requested For' fields added to the 'My Work' and 'My Groups Work' views.


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ian_cox
ServiceNow Employee
ServiceNow Employee
In response to avi0007

‎01-27-2017 02:01 PM

ok, got it let get some help.


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RajNow
ServiceNow Employee
ServiceNow Employee
In response to avi0007

‎01-30-2017 01:54 AM

Hi avi0007



These views are based on the 'Task' table, whereas the caller field is based on the incident table.


You can create a reference field to user on the Task table called 'incident caller'. You can then make a business rule on incident insert to set 'incident caller' Same as Caller.