how to add cancel option to incident ticket in esc portal

Balakrishna_ABK
Tera Guru

‎07-18-2024 11:46 PM

how to add cancel option to incident ticket in esc portal, OOB only resolve is available

Akhil7842_0-1721371590455.png

 

0 Helpfuls
  • 336 Views
1 REPLY 1

Bhavya11
Kilo Patron

‎07-18-2024 11:56 PM

hi @Balakrishna_ABK 

 

To achieve this you need to make Customisation on widgets  

Please refer below link

 

https://www.servicenow.com/community/itsm-forum/i-want-to-create-an-option-for-the-cancel-button-und... 

 

 

If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful."

 

Thanks,

BK