how to add catalog items to the mobile app of service now

[burmakranthi]

how to add catalog items to the mobile app of service now

[michal29]

Anyone searching this up:

After a war on link types I finally got the answer.

As far it is possible in a way like this:

1) Enable your catalog item or anything in mobile

2) Go on your device

3) Search the item on your device

4) Mark it favourtie (hold the home icon and the favourite icon will pop-up)   explanaition here : ServiceNow KB: Understanding Mobile Favorites (KB0551115)

5) Go to System Mobile UI -> Home page favourites

6) Find yourself and copy the PATH value

7) Paste the PATH value to the record with sys-default = true

Reagrds,

Michal

[Alberto Consonn]

Hi,

starting from the new New York release, You can enable users to request for an item or service, and track or approve requests on mobile using the Now Mobile app.

Refer to the following official documentation:

Request experience in Now Mobile

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto