Email signature image is automatically attached with inbound email action

[siddharth29]

When end users reply to the ticket using Email, Service Now save the signature image which most of the HGST folks use are attached to the ticket.   Is there any way to avoid this?

can any one suggest

[zica]

Hi Prabhkar,

It is possible to attach a custom signature per user to email templates.   You may can include the script below in your email notification.

script.

Let me know if this helps and do not hesitate for further info

<mail_script>

      template.print( gs.getProperty('global.signature') );

</mail_script>

Alternatively, you can expand on this by adding a signature field to sys_user records and expand the mail script to check current.assigned_to.u_signature and include this otherwise include the default.  

<mail_script>

var signature = '';

if( !current.assigned_to.u_signature.nil()){

  //use assigned to signature

  signature = current.assigned_to.u_signature;

}else{

      //use default signature

      signature = gs.getProperty('global.signature');

}

template.print(signature);

</mail_script>

Kind Regards,

ZA

Do not feel shy to mark correct or helpful answer if it helps or is correct

[siddharth29]

Hi Akb Zic,

As per the attachment the signature log attaching in to the email as attachement how to resolve this issue pls suggest.

[Community Alums]

Hi Prabhakar,

you can create a BR   on sys_attachment table which triggers before insert and checks the size of the file and type and if it is less than the specified one then abort the insert.

Hope this will help.

Regards, Bharat

[siddharth29]

Hi Bharath,

As per the attachment the signature log attaching in to the email as attachement how to resolve this issue pls suggest.