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What's New Popular Posts Events Career Path More What's happening right now Get the latest info about ServiceNow releases, events, and challenges from our Developer Advocates. Developer Advocate Blog Building ServiceNow apps via Claude Code and the ServiceNow SDK Vibe Coding with Claud... Read More Developer Advocate Blog More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! More Calls. More Build... Read More Product Launch blogs Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Developer Passport blog Developer Passport: AI Agent-Powered Playbooks and Nested Playbooks in the Australia Release Read More Developer Passport blog ServiceNow Flows in the Australia Release | Developer Passport On today's episode of ... Read More Developer Passport blog UI Updates you've been waiting for! Developer Passport: AI Experiences Part 1 Australia Release: Mod... Read More Developer Passport blog New UI Interactions! Developer Passport: AI Experiences Part 2 If you’ve spent any ti... Read More Developer Passport blog ReleaseOps in the Australia Release | Developer Passport If you've ever coordinated a big ServiceNow deployment... Read More Developer Advocate Blog Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Popular Posts Explore the most discussed topics and insights shaping our developer community. Developer forum Adding ITIL role ro service account will act as license consumed? Hey All, If we give It... Read More Developer forum has anyone implemented sn_search.ScriptableSearchAPI? Hi, we are looking into enabling a form of search via ... Read More Developer forum does 123TEXTQUERY321 work on reference fields on a table? Hi guys, i ran into 12... Read More Developer forum Engagement Messenger Search box is missing I am trying to configure the engagement messenger. The issue is that in one instanc... Read More Developer forum Linking RITM to Standard Change Back in 2022 when we went like with change we created a file on the sc_req_item tab... Read More Developer forum Restrict TRANSLATE button visibility based on group/user in portal is it possible to rest... Read More Events Join virtual and in-person events to learn, collaborate, and connect with practitioners solving the same challenges you are. SPM events OD Podcast: Measuring What Matters: Establishing Value for SPM Available now on-deman... January 24-July 24, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5173974/measuring-what-matters-establishing-value-for-… Read More Federal and U.S. Public Sector SNUG ServiceNow Government Forum 2026: Watch On-Demand Government Forum is over. The Insights are just gettin... April 15-July 15, 2026 5:00 AM Virtual Read More GRC events On Demand Virtual Experience: From AI pilot to enterprise: what works, what breaks, and how to close July 03-September 30, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5226048/from-reactive-to-ready-whats-next-for-autonomous-it?referenceSource=community Read More Federal and U.S. Public Sector SNUG Federal Tech Talk: The Digital Front Door: Using AI to Meet Federal Employees Where They Are July 9, 2026 10:00 AM https://carahevents.carahsoft.com/Event/Details/771847-Community Read More ServiceNow University Community Events Office Hours with Francis Frei -- Exploring Your Personal Brand with Jill Avery (APAC) Register Here! Each 60... July 10, 2026 3:00 AM https://themorrissgroup.zoom.us/meeting/register/Osibg2MoTfSuqhKs_Vyolw#/registration Read More First Friday's Healthcare Provider ServiceNow User Group July 10th First Friday's Session Topic: Now Assist Strategy & Where and How to start (Customer Story) Typical Agenda... July 10, 2026 8:00 AM Read More Career Path Advance through our Developer Path, a journey designed to help you grow from Explorer to Visionary. Build skills, share knowledge, and shape the future of our developer community. System Administrator You’re highly organized and thrive when working with others. You love sharing technical know-how and building relationships. You keep everyone on track. Learn More Implementer You’re creative and efficient. You relish working through a problem to find the best answer for everyone, because you know give and take is part of the process. Learn More Platform Owner You have a vision for how technology should be used and enjoy working and leading in cross functional teams.

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Engagement Messenger Search box is missing

I am trying to configure the engagement messenger. The issue is that in one instance, the search box is not visible. Attached the image of another instance where the search box is present. Any ideas on how to fix this issue? 

  • Question

does 123TEXTQUERY321 work on reference fields on a table?

Hi guys, i ran into 123TEXTQUERY321 and was testing it using table API and i noticed that it sometimes works on dot walked fields and sometimes it doesn't so i was wondering, is this behavior expected? also is this a good way to do text field search ...

  • Question

Fixed: "Invalid username or password" Clone Error

What is actually blocking your clone?   The Hidden Culprits When the individual user MFA flag is false but the clone still fails, the issue is usually caused by one of three modern platform security constraints: Inbound Basic Auth Hardening: Recent S...

  • blog

Show Requested item stages Service portal

How Can I show the stages when users are looking at the requested item itself?   We are taking the user directly to the Requested Items as that is where they will see all communication between themselves and the tech.   But they still want them to be...

  • Question
  • Scripting and Coding
  • Service Portal Development
  • User Interface (UI)

Linking RITM to Standard Change

Back in 2022 when we went like with change we created a file on the sc_req_item table called u_change_request. We then created a UI action to create a standard change with the following code. // will redirect user to create a standard change and will...

  • Question

how to restrict incident creation from calendar invites for DL

As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any   

  • Question

Push notification popups are not appearing on the lock screen

Hi Team,I have set up push notifications. The notification message appears in the Now Mobile app, but sometimes the notification popup does not appear on the screen. How can I ensure that it appears every time?I would also like to increase the font s...

  • Question

Resolved! PDI - "Last Used" isn't resetting

Hello....anyone else having their PDI "last used" not reflecting the actual last used time? Last week it showed 3 days, and this morning it was 7 days, despite accessing it regularly, and considering how long I was waitlisted for it, I really didn't ...

  • Question
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