How to Add dynamic catalog Variables in Virtual Agent Topic
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-31-2024 06:02 AM
Hello Team ,
I want to add dynamic catalog item variables in the Virtual agent topic
I have created topic for eg,"Software Request Form " suppose in future i have added new variables on the catalog form same variables should be add in the topic and should be visible in the chat
If i add new variables in the catalog form same variable should be add the Virtual agent chat dynamically . Not required add variables manually in the topic . for this implementation is there any script or way .
Thanks for your help .

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-31-2024 06:44 AM
Hi @Kawad11 ,
Please refer to this thread : https://www.servicenow.com/community/virtual-agent-forum/how-to-set-the-value-for-the-catalog-item-v...