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07-01-2019 08:29 PM
I create Change Request and click Request Approval as picture below.
Receive Approval Request email as picture below.
How to add fields from Change Request to Approval Request email? For example: category field.
System Notification -> Email -> Notifications -> Approval Request
There are no Change Request fields for select.
System Policy -> Email -> Templates -> change.itil.approve.role
There are no Change Request fields for select.
Solved! Go to Solution.

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07-01-2019 08:36 PM
This notification is based on your Approval [sysapproval_approver] table, and 'sysapproval' is the reference field to the related task being approved (your Change Request, in this case).
You can add change request field to your email template simply by adding the following somewhere in your template:
${sysapproval.description}
${sysapproval.<insert field name>}

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07-01-2019 08:36 PM
This notification is based on your Approval [sysapproval_approver] table, and 'sysapproval' is the reference field to the related task being approved (your Change Request, in this case).
You can add change request field to your email template simply by adding the following somewhere in your template:
${sysapproval.description}
${sysapproval.<insert field name>}
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07-02-2019 02:25 AM
Thank you very much.
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05-10-2022 09:40 AM
Thank you! Worked perfectly!