How to add fields from Change Request to Approval Request email?

Akkapolk
Giga Expert

I create Change Request and click Request Approval as picture below.

find_real_file.png

 

Receive Approval Request email as picture below.

How to add fields from Change Request to Approval Request email? For example: category field.

find_real_file.png

 

System Notification -> Email -> Notifications -> Approval Request

There are no Change Request fields for select.

find_real_file.png


System Policy -> Email -> Templates -> change.itil.approve.role

There are no Change Request fields for select.

find_real_file.png

 

1 ACCEPTED SOLUTION

Raf1
Tera Guru

This notification is based on your Approval [sysapproval_approver] table, and 'sysapproval' is the reference field to the related task being approved (your Change Request, in this case).

You can add change request field  to your email template simply by adding the following somewhere in your template:

 

${sysapproval.description}

${sysapproval.<insert field name>}

 

 

 

View solution in original post

3 REPLIES 3

Raf1
Tera Guru

This notification is based on your Approval [sysapproval_approver] table, and 'sysapproval' is the reference field to the related task being approved (your Change Request, in this case).

You can add change request field  to your email template simply by adding the following somewhere in your template:

 

${sysapproval.description}

${sysapproval.<insert field name>}

 

 

 

Thank you very much.

Jennifer Dupree
Tera Contributor

Thank you!  Worked perfectly!