How to add fields to the list of default fields shown in an opened record in Service Portal ?

[Gulzar Manuja2]

Dear All,

Greetings !!!

I want to show additional fields(including the default fields) in the record form opened from Service Portal homepage. For example:

I have couple of widgets on my Service Portal homepage that show 'My Open Defects' and 'My Open Incidents' respectively as shown below:

Now, when I open a defect record from here, I see following information on the opened screen:

ID, State, Priority, Created and Updated fields are displayed by default on the form as shown in the highlighted section. 

-> Similarly, when I open an incident from Service Portal homepage, I see following information on the opened screen: 

ID, State, Priority, Created and Updated fields are displayed by default on the form as shown in the highlighted section.  

Now my question is, how can I add more fields(in addition to ID, State, Priority, Created and Updated fields) on the right hand section of the opened form ?

Any help will be highly appreciated.

Thanks & Regards,

Gulzar Manuja

[Community Alums]

[Allen Andreas]

Hi,

Their question wasn't about the standard ticket interface (they provided a screenshot showing where they were talking about), as you've shown in your screenshot, but still nice information that you've shared.

Thanks!