Survey Response Actual Values shows -1

[SNOW46]

Hello Team,

I got one conflict in the Customer Satisfaction Survey Response Report is the for one of the Assessment Instances the Actual Value is coming as -1.

Can anyone let me know why it is showing as -1 as I need to provide the justification?

Thanks

[Saurav11]

Hello,

Can you show the screenshot configuration done by you and the error screenshot as well.

It would be easier to assist you.

Thanks.

[SNOW46]

Hello,

Please find the required screenshots.

pplease help me out as I need to send the updates today.

TThanks

[ersureshbe]

Hi, 

Can you check below article and here it shows your issue as known one.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0822959

Please mark helpful/correct answer if helped.

Regards,

Suresh.

[ersureshbe]

Hi, can you update the status.? Please mark as helpful if it helped. Regards, Suresh