How to add hyperlink to Email Notification?

[lakshmidurga]

I want to add hyperlink to Email Notification.

Your Incident INCxxxxxxxx has been registered.

If I click on INCxxxxxxxx it should redirect me to the Incident Page.

Please someone help me on this.

Thanks in advance.

[Manik · Accepted solution]

HI Lakshmi,

We can use ${URI_REF} and hyperlink would be created for the display field of record which in this case would be Incident number.

THank's,

Manik

PS - Please mark as correct, helpful and like if it solves your problem

[Manik]

Hi Lakshmi,

Please mark the answer as correct if it solved your problem.

Thanks,

Manik

[k_tolentino]

Hi @Manik , would like to clarify if ${URI_REF} only should be added for the number for incident? Will it be the same if from catalog item RITM? Thank you. 

[paramveer]

Hi Lakshmi

use ${URI_REF} for number

For more detail visit:

http://wiki.servicenow.com/?title=Scripting_for_Email_Notifications

Please let me know if further assistence needed.

Paramveer Singh

Senior Developer

Please mark Helpful, Like, or Correct Answer if applicable.