Hi @Ramu8 ,
Approval recors will get created based on flow configured, in the initial you will not come to know who all are in approval list but you can display the stage of ritm.
You need to configure the stage name in flow so that it will reflect on ritm as well.
Configure like
1. Pending with line manager.
2. Pending with IT department and so on..
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Hello @Ramu8
Totally agree with @Dr Atul G- LNG & @Runjay Patel that approval records will be created based on how the flow is configured. You cannot see all the approvers at once as it gets created sequentially.
However, you can write business rules in sys_req_item table to update the comments field with list of approvers where the state is requested.
(function executeRule(current, previous /*null when async*/) {
// Get the list of approvers (e.g., from the approval related records)
var approvers = [];
var approvalGr = new GlideRecord('sysapproval_approver');
approvalGr.addEncodedQuery("state=requested^sysapproval=" + current.sys_id);
approvalGr.query();
while (approvalGr.next()) {
approvers.push(approvalGr.approver.getDisplayValue());
}
// Add approvers to the comment field on the RITM
if (approvers.length > 0) {
current.comments = 'Approval is pending from: ' + approvers.join(', ');
current.update();
}
})(current, previous);Result:
Hope this helps!
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