How to add logo and modify the theme for Agent Mobile App?

[Community Alums]

Hi,

We are using Agent mobile app for Asset scanning. I want to change the logo and theme of the mobile app. Please suggest me how we can achieve this. Thank You!

Regards,

Ganesh 

[Community Alums]

Hi @Ganesh Manasali ,

You can modify the homepage image and also description of the requests as well.

Hompage image can be configured in sn_me_static_media_section table.

Go to sn_me_static_media_section.list on the left filter nav and you will be able to set the image and messages it displays on the homepage of the Now Moblile app.

For Description you can check the applet related to the list.

In Studio -->Mobile app you can try checking the Applet--> My Request or which ever applet you want to update --> and then select the List Screen section and and below that you can try Field configuration or UI Style configuration mapping the field needed.

For Theme:

1. Navigate to System Classic Mobile UI > Themes.
2. Click an existing theme to edit, or click New.
3. Complete the mobile theme form fields.

   

   Field	Description
   Name	Title for the theme. This does not appear anywhere for end users.
   Base theme	The underlying theme to build your styles on. Use the base theme to determine if the main background is darker or lighter.
   Navigation bar title	A title that appears in the navigation bar of the app or mobile web page. For example, your company name or the group you are creating the app for. The navigation bar title also appears at the title when you save a mobile web shortcut on your phone.
   Title image	An image that appears below the navigation bar. The title image overrides the navigation bar title.
   Theme Colors	Navigation bar and toolbar colors for the native app or mobile web. Use color names or Hex codes. For example, red or #ff0000.

4. Click Activate Theme.
   The sysID for the new theme appears in the Set the active theme for the mobile experience field on the Classic Mobile UI properties page. You can change the theme the ServiceNow Classic mobile app uses by changing the sysID in this field.

Result

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Hello Sandeep,

I have crated theme record and provided the required colors. After activating it, as you told, property got updated with the expected sys_id. 

But theme colors are not appearing in the Agent Mobile App. 

Any thoughts on this?

Regards,
Ganesh 

[Community Alums · Accepted solution]

Have you tried Logout and login after you did this changes?

Also, if still not working then you can use this approach where you need to add a client theme to the native client. I just created a new theme and it worked as expected.

Please follow the screenshots.

Logout and login again in your target mobile app [Now mobile as per screenshot] and the theme will be applied.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Hello Sandeep,

It worked now. Thank you for your help and suggestions. 

Regards,

Ganesh