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06-06-2025 04:08 AM
I wanted to add a new field in request exception pop-up on Application vulnerable item, so explain how to proceed, what are all changes need to make in UI page: Review_request and any other scripts.
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06-06-2025 04:40 AM
search which UI page is getting called from that UI action and then you can add a new field
Remember customizing OOTB UI page is not recommended as you might not get new features when instance upgrades.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-06-2025 04:12 AM
Hi,
can you please add a screenshot and indicate where to add that new field?
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06-06-2025 04:18 AM
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06-06-2025 04:26 AM
I do not have the plugins activated to get to that form, however I would search for the UI Pages and/or UI Macros - try to search based on the name "request" and "exception", when you find it please share the code here to take a look together on it
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
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06-06-2025 04:40 AM
search which UI page is getting called from that UI action and then you can add a new field
Remember customizing OOTB UI page is not recommended as you might not get new features when instance upgrades.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader