How to add new field for request exception UI Action, and also make changes in UI page .

prasannachepuri
Tera Contributor

I wanted to add a new field in request exception pop-up on Application vulnerable item, so explain how to proceed, what are all changes need to make in UI page: Review_request and any other scripts.

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@prasannachepuri 

search which UI page is getting called from that UI action and then you can add a new field

Remember customizing OOTB UI page is not recommended as you might not get new features when instance upgrades.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

4 REPLIES 4

GlideFather
Tera Patron

Hi,
can you please add a screenshot and indicate where to add that new field?

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/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */


Here on above additional information, I need extra field called compensatory control please suggest process

I do not have the plugins activated to get to that form, however I would search for the UI Pages and/or UI Macros - try to search based on the name "request" and "exception", when you find it please share the code here to take a look together on it

———
/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */


Ankur Bawiskar
Tera Patron
Tera Patron

@prasannachepuri 

search which UI page is getting called from that UI action and then you can add a new field

Remember customizing OOTB UI page is not recommended as you might not get new features when instance upgrades.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader