OEM to ServiceNow integration failed to create ticket error

[Nikita Kale]

Hi all

We have been trying to integrate OEM 13c with ServiceNow for receiving incidents. Followed the documentation provided by oracle for the same. Created a service account with all the mentioned roles to it. But once the rules are run on OEM side, we see the error as: 'Failed to create a ticket on the external system through connector' although the incidents are getting created in ServiceNow from the service account.

The error is associated with insufficient user permissions, but we have assigned all the roles mentioned in the guide. Anyone has any debugging ideas?

Referred documentation: Link to OEM documentation

Thanks

[Nikita Kale · Accepted solution]

To anyone who is facing the similar issue, got this resolved by referring to OEM KB Article. Needed to modify the inbound template.

[Blitz]

what's the api for retrieving incident data?